SHIPPING POLICY

fastace can ship to most addresses in the United States except Alaska and Puerto Rico. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.  

Address accuracy
Please double check your address for accuracy when ordering from fastace. An incorrectly entered addresses can delay or prevent shipment.

Delivery time
When you place an order with fastace we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Once your package has been picked-up by the carrier you can obtain delivery information directly from them – LOGISTICS INQUIRY LINK: HTTPS://WWW.17TRACK.NET/EN

After you place an order on fastace, Order cutoff time is 12.am, (EST),your order will generally take 48-72 hours to leave our warehouse. Warehouse operational hours are Monday – Friday excluding holidays. Orders placed on Friday, Saturday or Sunday will generally be processed by our warehouse Monday, the first business day of the week.

Shipping costs

All our shipping will be a door-to-door service with local UPS,FedEx or DHL delivery company.

We offer worldwide free shipping. If you purchase multiple items they will typically be shipped together.The seller of a shipment pays customs duties, fees or taxes.transit time in days, shipped in Monday-Friday 

Tracking your package
Using the tracking number provided in your shipping confirmation e-mail you can check the status of your delivery with the carrier. Please see our shipping restrictions below for more information.

Shipping restrictions
fastace will not accept product or product part orders being shipped to  Puerto Rico or Alaska. Please call 0086-13922158380 Monday – Friday 8 am to 8 pm PST to place your order by phone. We apologize for the inconvenience.
P.O. boxes
fastace can not ship to a U.S. Postal Service post office box. Please provide an actual street address.APO/FPO addresses

Commercial mail boxes
fastace cannot ship to a commercial mail box similar to a Mail Boxes Etc®. Please provide an actual real street address.

Undeliverable packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.
These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
Why was my package not deliverable?
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address
If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient
If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

TIPS FOR SHIPPING

A) Fastace IS DOING THE BEST TO MAKE THE PROMISED TIME, PLEASE UNDERSTAND OUR WAREHOUSE ARE WORKING ONLY ON BUSINESS DAYS, PLEASE REMEMBER TO ENJOY THE DAY EVEN THERE'S A DIFFERENCE IN THE ETA. BY THE WAY, WE WILL INFORM YOU PROACTIVELY IF SOMETHING IS WRONG.

B) YOU MAY PLEASE FILL IN THE PHONE NUMBER. FOR A MULTI-HUNDRED USD SKATEBOARD, DESERVES A PHONE NUMBER FOR SOME URGENT CALLS?

C) FEEL WORRY-FREE TO REACH OUT US AT fastaceofficial@hotmail.com

COVID-19 Delay

Dear Valued Customer, we are so sorry that during the COVID-19 period, international packages are experiencing longer transit times due to shipping carrier delays. Certain packages may take a bit longer than usual to arrive.

We apologize for the inconvenience caused. And we really appreciate your patience, understanding and forgiveness.

 

Delivery Areas and Shipping Time

SHIPPING METHOD REGION SHIPPING TIME
(BUSINESS DAYS ESTIMATION)
Standard Free Shipping(UPS,FedEx or DHL) United States, Canada, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Iceland Spain, Portugal, Denmark, Finland, Norway, Sweden, Slovenia Poland, Hungary, Austria, Czech Republic, Israel, Japan, South Korea, Vietnam,  Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand, Italy 7 - 14
Brazil, Chile, Russia, South Africa 14 - 30
UAE, Kuwait, Saudi Arabia, Lebanon 10 - 24
All Other Countries 15 - 30

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